Refund Policy

This policy explains when and how refunds apply to PixAlt subscriptions and creative service bookings, and how to request one.
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Last updated: 30 June 2026

This Refund Policy explains the circumstances under which PixAlt ("we", "us", or "our") offers refunds for its subscription software plans and creative services. By making a payment to PixAlt, you agree to the terms set out below. This Policy should be read together with our Terms & Conditions.

1. Subscription Plans

  • Subscription fees are billed in advance for the chosen billing cycle (e.g., monthly) and are generally non-refundable once the billing period has begun.
  • You may cancel your subscription at any time. Cancellation stops future renewals; you will retain access until the end of the current paid period, after which no further charges apply.
  • If you experience a verified technical issue that prevents you from using the software and our team is unable to resolve it within a reasonable time, you may be eligible for a prorated refund for the affected period at our discretion.
  • We do not provide refunds for partial billing periods, unused time, or accidental renewals reported after the renewal date, except where required by law.

2. Free Trials & Plan Changes

  • Where a free trial is offered, you will not be charged during the trial period. If you do not cancel before the trial ends, the plan converts to a paid subscription.
  • When you upgrade a plan, charges are applied for the new plan. When you downgrade, the change takes effect from the next billing cycle, and no refund is issued for the difference in the current cycle.

3. Creative Services (Photography, Videography, Albums, Editing & Design)

Bookings for creative services involve reserved time, planning, and resources. The following applies:

a. Advance & booking fees

  • Advance payments and booking fees are non-refundable, as they secure your date and cover preparation costs.

b. Cancellations by the client

  • Cancellations made more than 15 days before a scheduled shoot or delivery date: amounts paid beyond the non-refundable advance may be refunded, subject to deduction of any costs already incurred.
  • Cancellations made within 15 days of the scheduled date: payments are generally non-refundable due to committed resources and reserved availability.

c. Work already started or delivered

  • Once editing, design, or production work has commenced, fees for completed work are non-refundable.
  • Delivered digital files, albums, or completed designs are not eligible for refunds.

d. Cancellation by PixAlt

  • If PixAlt is unable to deliver a booked service due to reasons solely attributable to us, you will receive a full refund of the amounts paid for the undelivered service, or the option to reschedule.

4. How to Request a Refund

To request a refund, contact us at [email protected] with the following details:

  • Your name and registered email or phone number;
  • Order, invoice, or booking reference;
  • The reason for the refund request and any supporting details.

We will review your request and respond within 7 business days.

5. Refund Processing

  • If approved: Your refund will be credited automatically to your original method of payment within 7 business days..

6. Chargebacks

If you have a concern about a charge, please contact us first so we can resolve it. Initiating a chargeback without contacting us may result in suspension of your account or services while the matter is investigated.

7. Changes to This Policy

We may update this Refund Policy from time to time. The "Last updated" date above reflects the most recent revision. Refund requests are assessed under the Policy in effect at the time of your purchase.

8. Contact Us

For any questions about refunds, please reach out to us: